Product: Epic Sports Customer Care Clear all filters (0 of 23 reviews match)
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HEAVY restocking fees on misrepresented items with regards to size. 12.5" Rawlings Softball Glove ACTUALLY is 11.75" Baseball Glove. I Could not get my hand in it. 30% Restocking Fee? I Called several times and waited on hold for more than an hour. When I finally was...
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2.3
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Epic Sports Customer Care
#1346412
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I demanded a refund and she says no it doesnt work that way. I pray this company folds and they never deal with the public in any facet. Epic Sports is horrible and im convinced they will never go out of their way to solve anyone's issue! Please order through someone...
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1.0
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Epic Sports Customer Care
#1304722
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EPIC Sports - Rip Off!

I ordered 7 dozen baseballs and received softballs instead. After a weeks worth of back and forth with customer service they allowed me to ship them back and said I would be refunded. Once I sent them back they denied my refund saying the boxes were ripped. Customer service is horrible and this company is ran by a bunch of thieves!
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Epic Sports Customer Care
#1262667
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Placed a large order for baseball league. Called to follow up with The my customer service rep listed on my receipt. They abruptly transferred me to the company que with no explanation. When I was confused and called back to ask they laughed at me and did it again with...
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2.0
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Epic Sports Customer Care
#1261071
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THE LACK OF PROFESSIONALISM AND CUSTOMER SERVICE OF THIS COMPANY IS ATROCIOUS. On hold for OVER 55 minutes to verify a CC, THEN I get asked for DOB and a PREVIOUS address from over 20 years ago for the cc holder! Absolutely ridiculous, and NOT ONCE did they apologize...
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1.0
Bel Aire, Kansas
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Epic Sports Customer Care
#1247792
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EPIC Sports - The worst service ever!

I tried to order 100 baseball tees and 100 baseball socks for a week and no one would reply to my email. The prices look good but I'll never know if the product is good because they won't take my order.
1.0
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Customer service
Staff
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Epic Sports Customer Care
#1212474
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This place is HORRIBLE!Never again will I purchase anything from them! 3 of the 14 pairs of pants I ordered are sized wrong. They won’t even button & the other 11 pairs of pants (that are the “same size”) fit loosely. I’ve emailed, called twice & was told I was number...
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1.0
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Epic Sports Customer Care
#1209892
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This business is unresponsive to their customers needs, and the shipping is EXTREMELY slow.I've emailed and called Epic on several occasions trying to cancel an order placed the day before and I can't get them to cancel the order or at least follow up with the status...
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Epic Sports Customer Care
#1206892
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Received a damaged product in September 2017. Notified them immediately about the damage and sent pictures. The damaged policy on the website states notify within 5 days OR note it on the bill of lading. The damage was not visible until unpackaged. I Followed a damaged...
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1.9
Product
Epic Sports Customer Care
I didn't like
  • Customer servcie
  • Shipping
#1123422
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EPIC Sports - Worst customer service I have ever experienced in my life.

No attempt to resolve issue. The manager blamed the customer for their lack of control in managing ship dates despite paying extra for expedited shipping. They stand behind policies that don’t meet the needs of the customer. Said owner does not want to speak with customers.
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Epic Sports Customer Care
#1116450
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