Product: Epic Sports Customer Care Clear all filters (17 of 17 reviews match)
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EPIC Sports - The worst service ever!

I tried to order 100 baseball tees and 100 baseball socks for a week and no one would reply to my email. The prices look good but I'll never know if the product is good because they won't take my order.
1.0
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Epic Sports Customer Care
#1212474
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This place is HORRIBLE!Never again will I purchase anything from them! 3 of the 14 pairs of pants I ordered are sized wrong. They won’t even button & the other 11 pairs of pants (that are the “same size”) fit loosely. I’ve emailed, called twice & was told I was number...
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1.0
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Epic Sports Customer Care
#1209892
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This business is unresponsive to their customers needs, and the shipping is EXTREMELY slow.I've emailed and called Epic on several occasions trying to cancel an order placed the day before and I can't get them to cancel the order or at least follow up with the status...
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Epic Sports Customer Care
#1206892
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EPIC Sports - Worst customer service I have ever experienced in my life.

No attempt to resolve issue. The manager blamed the customer for their lack of control in managing ship dates despite paying extra for expedited shipping. They stand behind policies that don’t meet the needs of the customer. Said owner does not want to speak with customers.
Product
Epic Sports Customer Care
#1116450
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What kind of company shows a picture of a product that is not accurate, ships that product to the customer stained and dirty, makes the customer wait on hold for 20 minutes to get a return authorization number, instead of just giving the return information they keep...
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2.1
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Epic Sports Customer Care
#1110776
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Ordered a few items for my son's baseball team, and in fairness Epic Sports did offer very good prices. Only after the order did I see the "catch" - customer service is nonexistent, and they have one of the most draconian return policies you'll ever encounter. I...
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Epic Sports Customer Care
#1103236
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Amazing lack of customer service.On hold each time I called. Rude employees. For some reason I still purchased the umpire chest protector as the price was good--but now wanting to return and they insist I pay for shipping back to them after I paid for them to ship...
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1.8
Product
Epic Sports Customer Care
#1102735
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EPIC Sports - WORST LEADERSHIP EVER
Have a whole gamut of emails trying to resolve the issue.Cody Patton and Chris Robeson should not be in leadership at any company. They are flippant and arrogant. I literally am using the email exchanges for training on how to never treat a customer. How does this...
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Epic Sports Customer Care
#1102251
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I have been trying to get a quote from Epic Sports because they are the only ones who have the item I need at a reasonable price. Last week I tried 3 times and the initial operator was rude and transferred me to a call *** that took me an hour and a half before the...
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3.5
Product
Epic Sports Customer Care
I liked
  • Website
I didn't like
  • Customer service initial operator or the looooong wait times
#1090277
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Epic sports was not just a let down, but the way the handled me as a customer was suspicious as well as disrespectful. I understood where they were coming from, but in this day and age the way in which they handled the case showed lack of respect for the customer. They...
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Epic Sports Customer Care
#1071201
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