91 views
New Reviewer
0 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
2.0

On February 12th on 2019 I order over $500 worth of products that were shipped from multiple vendors: Epic Direct, Richardson, Badger and A4. I received all the various products from the multiple facilities except for A4.

I ordered 8 reversible basketball jerseys that were A4. Only 4 of them shipped. When I called EPIC SPORTS I found I was once again the 35th + caller in question which should tell you something right there. However, I left a message detailing my issue.

I didn't receive a phone call but two days later received an email from Racheal in customer service stating that I would not be receiving a refund that according to A4 the weight of the package when it left the facility was 6lbs, so I should have received everything I ordered. I called Racheal and left a message she did eventually call two days later and explained what A4 was telling her. She didn't want to hear that the packing slip I recieved from UPS was lighter (4lbs) vs the 6lbs A4 was stating the package weighed. She totally sided with the vendor and not the customer.

All over $38. In short I did not receive my complete order and they took $38. Absolutely the worst customer service ever. If you own a business and depend on servicing customers by ordering from EPIC, BEWARE.

You are risking your business relationships by dealing with this company. After no resolution or follow up from EPIC I had to call my credit card company to issue a dispute for the $38 of product I didn't receive which was granted. However, if you do choose that route be prepared to get blacklisted by EPIC. I am no longer allowed to do business with them.

No loss. Just sharing my experience, it may not be yours.

Reason of review: Poor customer service.

Monetary Loss: $48.

EPIC Sports Cons: Customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

EPIC Sports Reviews

  1. 106 reviews
  2. 33 reviews
  3. 16 reviews
  4. 9 reviews
  5. 3 reviews
EPIC Sports reviews